Quality
Mission Statement
Our mission is to exceed our customers' expectations by supplying
innovative-engineered products through a world-class distribution
system while maximizing quality, delivery and customer service. |
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Quality Policy
To provide quality products and services on a worldwide basis that exceed
the expectations of both our internal and external customers.
Our goal of maintaining world-class industry leadership will be accomplished
through ongoing customer focus at all organizational levels, along with superior
supplier and customer relationships.
We:
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Recognize that top management and all organizational units are fully
committed to quality. Quality is everyone's responsibility and our future
is dependent upon maintaining a position of quality leadership.
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Make regular improvements in quality and productivity through ongoing
training.
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Adopt a defect prevention approach to quality rather than defect detection.
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Realize that quality is total conformance to specifications.
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Involve suppliers and customers to optimize quality and reduce costs
for the end user.
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Establish a cooperative environment for teamwork and mutual problem-solving
among all employees.
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